Hello Everyone!

We’re extremely delighted to launch Approval Workflow in Freshdesk Knowledge Base. With Approval Workflow, you can ensure the content in your knowledge base meets your standard in terms of quality and consistency. 

Granular permissions

You can provide the right privileges to your content team and set up an efficient content creation process with approval workflow.

Better collaboration with approvals

Make content creation a team effort. Your team can send their articles to be proof-read and approved before publishing it to your customers. 

Quick views

You can quickly get to the list of articles to be sent for review, to be approved or published. You can move articles across these statuses - in a click. 

Instant notifications

Your team will be notified when articles are assigned to them for review or when their articles are approved. 

Don't forget to give it a try and share your valuable feedback here. You can read more about Approval Workflow here. 

- Sajesh

P.S. Did you get a chance to read about the recently launched Article Versioning? In case you missed it, you can read more about it here.