Hello everyone,
We're happy to announce the extension of Customer Segments in Freshdesk to our Knowledge Base.
You can create segments based on your business needs - on the lines of regions, products purchased, subscription plans, support tiers or any other available attributes.
With the introduction of customer segments in Knowledge Base, you can now create content and grant access to the required set of customers to provide a personalized experience.
Give it a try and share your valuable feedback. You can read more about customer segments here.
- Sajesh