Experience a new level of collaboration – agents can now seamlessly work with cross-functional teams in Slack without ever leaving the Freshchat instance. With this integration you can:
- Manage customer interactions and internal collaboration in one place, eliminating tool-switching.
- Automatically sync conversations between Slack and Freshworks for streamlined communication
- Stay informed with timely updates and receive immediate alerts in your Slack channel for real-time collaboration.
- Amplify support team productivity by collaborating within Slack.
Seamless collaboration has never been easier!
Operational benefits:
As an admin, here’s how you can empower your agents with this integration:
Effortless Collaboration: Empower your agents to effortlessly gather context from cross-functional teams, resolving customer issues faster. No need to switch tabs – collaboration happens seamlessly within Freshchat.
Improved Productivity: Break down silos and unite distributed teams with effortless collaboration. Enhance productivity and keep your team on top of customer issues.
Faster Customer Responses: Seamless collaboration provides your agents with the tools they need to access information faster, streamlining the process of responding promptly to customer queries.
Important links:
Check out the solution article to learn more!