Supercharge your support and service operations with Freshdesk and Zuper integration.
- Assign technicians based on their skills, location, and availability, and efficiently schedule jobs.
- Keep tabs on your field technicians with real-time status updates and without having to switch platforms.
- Add assets and parts required for the jobs directly from the Zuper widget, which you can access within the Freshdesk ticket screen.
Convert Freshdesk tickets to actionable field service jobs right from the ticket screen. Elevate your operations, improve efficiency, and delight customers with this integration.
Operational benefits:
As an admin, here’s how you can empower your field agents with this integration:
Boost Agent Productivity - Provide quick job status access, empowering agents to act swiftly. Convert Freshdesk tickets to actionable field service jobs right from the ticket screen. Field technicians can also access and manage their jobs via the Zuper mobile app. They can confirm job statuses, provide ETAs, and access navigation maps for guidance.
Foster Collaboration - Facilitate easy technician interaction, promoting teamwork and issue resolution. Field technicians can add notes or images, which sync with Zuper and Freshdesk. Notes from the ticket screen are also pushed back to the field technicians, enabling seamless collaboration among all stakeholders.
Enhance Customer Satisfaction - Collect valuable customer feedback, capture digital signatures, and attach job-specific documents, all while maintaining a detailed job history. Seamlessly blend remote support with field service for a superior customer experience.
Important links:
Check out the solution article to understand more!