Enhancements
Product Updates Page in Freshservice: Introducing the “Product Updates” page in Freshservice. This page will be the one stop for news on Freshservice product updates, blog posts, events and training material.
Custom Mailbox Enhancement: If you are using Custom mailbox and if for any reason the mailbox fails to perform as expected, the app will create an alarm banner to draw your attention to the issue so that you can carry out the necessary resolution steps.
- Marketplace SDK: App developers can now leverage source field for writing apps on ticket details page. More details here.
Bug fixes
Fixed an issue where import completion or failure email notifications were not triggered occasionally.
- Fixed an issue where the primary language was not set during requester creation through google authentication.
- Fixed an issue where an agent receives an error upon raising a service request from the support portal though the service request was created successfully.
- Fixed an issue in the date picker in Service Request forms goes back only up to year 1950. Now year up to 1900 can be selected.