Features:
- Change Lifecycle: Change lifecycle enables change managers to define and control the lifecycle of a change request as per their organization’s change management processes and remain compliant. Do check this article to know more - https://support.freshservice.com/support/solutions/articles/236100-manage-your-change-processes-with-change-lifecycle
Marketplace Apps:
Google Drive app: Using this app, both agents and end users can now link files from their Google Drive accounts to provide more context.
- Contract Hour Manager app: This app enables service desk agents to track the time spent on their tickets against the numbers of hours purchased by a customer through their contract.
Bug Fixes:
- Fixed an issue (only on Mozilla Firefox) where agents received a 500 error when creating contracts through the contract was created successfully.