Enhancements
Account admins can now exercise the right to ‘Restrict Data Processing’ under the GDPR guidelines and choose to opt-out the entire account from product performance tracking (Admin -> Account). This will stop sharing product usage data with Freshservice and all sub-processors.
Bug Fixes
Fixed an issue with the Discovery Probe where synced AD users were automatically marked as deleted if the name contained a space or single quote
Fixed an issue with the Discovery Probe where the Probe installation was blocked by a few antivirus applications
Fixed an issue with the Discovery Agent for Windows where the Agent installation was blocked by a few antivirus applications
Fixed an issue in Dispatch'r and Workflows where 'Add cc' action was not working in some cases
Fixed an issue under Round Robin assignment where the assignment happens before group assignment if the ticket requester has company and the group is already assigned for that help desk URL.
Fixed an issue where users were unable to edit settings for apps using iParams and oAuth
Fixed an issue where iParam data was not stored when app is authenticated using oAuth