Enhancements:
Project Time Tracking: Agents working on Project tasks can now record time against each of their tasks. For futher details check out the solution article.
- Change Lifecycle: Change managers can now configure which fields are frozen and when throughout the lifecycle of a change request so that they remain compliant with internal processes and avoid any accidental or deliberate data modifications.
Bug Fixes:
- Import Agents: "Roles" field was not marked mandatory in the agent import mapping page which kept throwing errors. This has been fixed now.
- The thumbnail images of logos and service catalog items were getting compressed and seemed pixelated. This has been fixed now.
- Workflow Automator: The add CC action in workflow automator was not sending email notification to the cc'd user which has been fixed now.