Enhancements:
- The Agent list view (Admin -> Agents) has been revamped to make it easier to navigate the list.
- Accounts which haven’t customized their login page will begin to see a new, redesigned login page.
Bug Fixes:
- Fixed an issue where approval reminder notifications were not delivered for Service Requests and CAB Approvals.
- Fixed an issue in Agent ticket summary report where an incorrect average first response time was shown for single date selections.
- Fixed an issue in Time Sheet Reports where hyperlinks to Changes were redirected to Incidents with the same ID.