Features:
Export Agents: Administrators can now export agent information to a CSV file. More information can be found here.
Enhancements:
The reCaptcha in the self-service portal has been migrated to V2.
Marketplace:
Teamviewer App - Provide remote assistance to your requesters to solve complicated issues quickly by initiating a TeamViewer session directly from the ticket page with the click of a button
Data store capability in Freshservice marketplace - Some apps need to store data and retrieve it at a later stage.To enable the development of such apps, we provides a data store for apps to set (store) and get (retrieve) data.