Features:
Analytics in Freshservice:
Introducing a new way to generate intuitive reports for your service desk. With analytics you can now,- Generate customized reports for all modules
- Pin widgets to a report to monitor service desk performance
- Explore data with rich and interactive visualizations, and
- Schedule reports and share them with specific agents or team
You can find more information on Analytics on our blog and this solution article. Analytics is now generally available for customers in Estate and Forest plans.
Freshservice Mobile App (iOS) - Change Management:
Change Managers who need to roll up their sleeves to make business critical changes can now monitor and minimise risk by controlling the Change Lifecycle right from a mobile device. An agent can now view, edit, create and close Changes right from a mobile phone.
Bug Fixes:
Fixed an issue in announcements where announcement emails were not sent even if the option to send announcement by email is selected