Enhancements
- The Asset Tag can be used to easily identify an asset and this can then be used to generate asset labels. These labels can then be scanned using the Freshservice mobile app to quickly view the asset details. To simplify generating a unique asset tag value, Freshservice will auto-generate an asset tag for all new assets if the asset tag is left blank while creating the asset.
- Email notification templates now support HTML content in the email body. This includes rich text, hyperlinks, tables, images, and more.
Bug Fixes
- Delivering cc notification emails failed if the email contains special characters such as “[“. This has been fixed
- Live notifications were not working on the helpdesk and the support portal. This has been fixed.
- Fixed an issue where agents were unable to see the full name of fields if the field name is too long.