We've revamped the email activation and verification process to making it simpler for you. Once you've added your support email address to your Freshdesk account, we have a simple three-step verification process to set up email forwarding and activate the forwarding using an activation code. All of this happens in a single screen, eliminating the earlier process of accessing multiple modules inside Freshdesk.
Here's how it works:
Step 1: Initiating activation from mailbox
Once you've added your email address inside Freshdesk, we generate a forwarding address that you would need to add to your mailbox. The mailbox sends an activation code to Freshdesk once you set up the forwarding address.
Step 2: Verifying your Freshdesk account
When the activation code is received in Freshdesk, it is displayed automatically so you can copy the code and verify it in your mail box. Once you save the changes, the setup will be complete. To know more about this, click here.
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