The bot builder on Freshchat and Freshworks Customer Service Suite now supports the WhatsApp list picker as an input type for the bot. Businesses can now offer their customers a seamless way to select from a range of options, making it easier than ever to provide accurate support.
While deflecting conversations over WhatsApp, businesses will now be able to get the right responses from their customers to serve with accurate support — while customers will no longer need to second guess while they respond to a WhatsApp bot