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1.Check if SPF and DKIM are configured 


https://support.freshsales.io/support/solutions/articles/219901-how-to-create-a-spf-record

https://support.freshsales.io/support/solutions/articles/220231-how-to-create-a-dkim-record-for-your-domains-

2.Check the validity of the SPF and DKIM records configured


Go to Admin Settings > Email Settings

Provide the domain name and hit Verify

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