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Replies posted by sblackaller

3 Replies

S
Contributor
shankar.ganeshContributor

Showcase your support ratings to win goodies worth $50,000!

Sorry to be a pain but I really can't work out how to get this set up on our web server.  The instructions are very vague.  Is there a step by stop process anywhere?

238
M
Community Debut
4 years ago
S
Contributor
sblackallerContributor
posted in Archives - Freshdesk

Understanding the use of First Call Resolution

Hi,That makes more sense.  Although how do I verify which calls the report is talking about?

6
aravind.sundararajan
Skilled Expert
6 years ago
S
Contributor
sblackallerContributor
posted in Archives - Freshdesk

Understanding the use of First Call Resolution

Hi,Sorry but that doesn't really help or make sense as we never use the send and resolve feature.  In fact we just close calls when we have finished and yet the reports are coming up saying that 52% of them are being solved by first call resolution.

6
aravind.sundararajan
Skilled Expert
6 years ago

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