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Replies posted by marchall1971

2 Replies

A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

Unticking the "Can see all tickets from this company" on the customer edit screen worked for me. An annoying problem as our client would like to see all issues on one screen from their company AND get email responses, rather than just individual customers.

35
B
Contributor
5 years ago
A
Contributor
alex_10481Contributor
posted in Archives - Freshdesk

Email Notifications not working from Freshdesk

Has this been resolved yet?We're still have issues here, checked email addresses, Exchange mail tracking and email anti-virus but nothing is getting out of the web site.

35
B
Contributor
5 years ago

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