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Replies posted by troy.daniels

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selleckjContributor

posted in Archives - Freshdesk

Ctrl Click open ticket from a list should open ticket in new tab and LEAVE THE LIST I AM ON

You're welcome.Forgot to mention before as it may matter, my testing was done in the latest version of Chrome on Windows 7 as that's what I use. Other browsers may behave differently.

selleckjContributor

posted in Archives - Freshdesk

Ctrl Click open ticket from a list should open ticket in new tab and LEAVE THE LIST I AM ON

@Aravind, I can confirm the following: Right Clicking and selecting 'Open in New Tab' now works as expected. However, this requires 2 clicks to complete which is why I prefer Middle Clicking normally.Middle Click opens the ticket in a new tab,but it also opens it in the current one replacing the ticket list. Ctrl-Click just replaces the list with the ticket (So Ctrl is ignored). When clicking on a link in a ticket it opens it in a new tab as expected.Only seems to affect the ticket lists for me, but affects both Card and Table views. I don't have a customised dashboard, but clicking on tickets under 'Recent Activity' on the default dashboard works properly. Please let me know if you need me to do any further testing.

selleckjContributor

posted in Archives - Freshdesk

Ctrl Click open ticket from a list should open ticket in new tab and LEAVE THE LIST I AM ON

Hello,This bug is only partially fixed. I'm still unable to use middle mouse button(which is what I used to do all the time) or Ctrl-Click to open a ticket in a new tab without it also being opened in the current one. This lack has already driven me away from the Mint interface once as it was too painful.Marking this as solved is premature! Please fix it properly!Thanks!

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