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Replies posted by leif

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vika3dContributor
posted in Archives - Freshdesk

How to delete tags and how to add several tags?

We added some random tags while we were testing. "asdf" is one of them for example. I just automatically assumed I would have the ability to delete them (not just remove them from a ticket). Are we still going to get the ability to actually delete tags so they don't show up as an option? Something else I thought of, is what happens when someone misspells the tag? Then you've got an irritating and sort of inaccurate tag. At the very best if you add another one and spell it correctly, but then you have to pay attention to which one is the correct spelling. Also, something else that would be awesome (this may already be possible and I just haven't noticed yet): the ability to filter or search for tickets with certain key words, or by some other criteria and then apply one or more tags to all of the tickets in the results. That could be very helpful in categorizing and classifying tickets when you've been using the system for a while and would like to run a new metric that y

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7 years ago

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