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Replies posted by jf

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Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

We stopped Mint because Grammarly browser extension does not work in Mint Solutions. 

25
J
Contributor
4 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

Thanks for the update Aravind,I think we can get used to the Mint experience ... over time ... My primary focus at this point is to be able to provide a spell checker to our agents when creating KB articles (trust me - they need help and with the Mint UI we're left with no spell checker). Today we use Grammarly, but we are open to any suggestions as long as we are not left without anything (and it must work in Solutions like now using the 'old' version).Will there be a spell checker available when you force us to switch to Mint?Thank you for a quick update.   

25
J
Contributor
4 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

This is the reply I got 27 Nov re. Grammarly not working in Solutions with Mint experience:====================================================================From: Eisha Sawhney <eisha.sawhney@freshworks.com> Sent: 27 November 2018 15:34 To: Jesper Frier <jesper@xink.io> Subject: Re: To new beginnings! (With your dedicated POC at Freshworks) Hello Jesper, Hope you've been doing well. I had your query checked with our product team and to give you some perspective, the reason Grammarly is not working in Mint's Solution articles is that the the solution is loaded via the iframe and Grammarly is currently not picking it up. It however works with the tickets and the replies. To solve this, we will be building an entire knowledge base/ solution article in a new interface which will help us resolve this. I am yet to get the tentatives dates for sure, however wanted to update you that our team is on it . Hope this helps, Jesper. Is there anything else I can help you with? Look fo

25
J
Contributor
4 years ago

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