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Replies posted by steve_11669

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J
Contributor
jochenContributor
posted in Archives - Freshdesk

API access to total counts of tickets

Whoops spoke too soon, it seems to give the answer of 2 every time..... Doh!

13
J
Community Debut
5 years ago
J
Contributor
jochenContributor
posted in Archives - Freshdesk

API access to total counts of tickets

So with a bit of guess work I was able to construct this which is not documented anywhere (as far as I can tell) but does work:https://newicon.freshdesk.com/helpdesk/tickets/summary.json?view_id=318263The view_id being the id of the custom view. This is really helpful in our use case where we want to see the total open tickets for our Support team. And the total open tickets for the sales team on our company internal dashboard.This hopefully answers your question @BrianLee

13
J
Community Debut
5 years ago

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