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Replies posted by m.dybizbanski

3 Replies

M
Contributor
m.dybizbanskiContributor
posted in Archives - Freshdesk

GET all unresolved and unclosed ticket

Hi Rashmi,Thanks for your effort.. Suggested solution sounds great, but as I can't create a view via API I'm unable to use it.Regards,Milosz

7
R
Apprentice
7 years ago
M
Contributor
m.dybizbanskiContributor
posted in Archives - Freshdesk

GET all unresolved and unclosed ticket

We're providing a time tracking service for customers and the integration with Freshdesk is one of our features (More here)Our customer provides his ticket in our system and we import tickets for time tracking purpose via the API. That's why I can't create a tickets view in the other way than with API.

7
R
Apprentice
7 years ago
M
Contributor
m.dybizbanskiContributor
posted in Archives - Freshdesk

GET all unresolved and unclosed ticket

Hi Rashmi,Thanks for quick answer, this should do the job.However, another question appears: Can I create the view via API? It's the only way I can access the account and I can't see anything like this in the API documentation.

7
R
Apprentice
7 years ago

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