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Replies posted by dan.fitch

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aravind.sundararajanSkilled Expert

Just in - Sort conversations in tickets :)

I also echo the sentiment here. We have also been loyal estate customers for 4 years. The fact that Freshdesk doesn't value their existing customers and also the fac they don't tell you these things, but leave it to you to find out you're being left out of new features is upsetting. Freshdesk is constantly changing and removing features without notification. Most of the forum posts about issues with the product have been left open for years and Freshdesk doesn't even reply to most of them. Their support is terrible and extremely slow, which is ironic for a helpdesk company. This company and service has really gone downhill and I'm really starting to consider moving somewhere else. I don't know what happened but I'm getting pretty sick of this continuation of poor service.

aravind.sundararajanSkilled Expert

Just in - Sort conversations in tickets :)

By other accounts do you also mean customers with Estate 2016 accounts???

aravind.sundararajanSkilled Expert

Just in - Sort conversations in tickets :)

@AdamTounjel There is a reply button at the top.... Its clearly visible in the screenshots in the original post as well..

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