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Replies posted by ben_12643

3 Replies

B
Contributor
bmercerContributor
posted in Archives - Freshdesk

Freshdesk unresponsive

We had the same issue, FreshDesk as a whole was down,w e got gateway timeout issues on our pages, and the freshdesk support site.  I couldn't even report an issue.Today we can't send ticket replies.  FreshDesk reliability is just going to the toilet now.  Very disappointed.

8
A
Contributor
8 years ago
B
Contributor
bmercerContributor
posted in Archives - Freshdesk

Freshdesk unresponsive

It lasted about 1 hour, 4 days ago.  They just never acknowledged that there was any sort of issue.They shot their servers in the amazon cloud, so they generally just push off any issue as not being their fault, its an AWS issue, etc.Not being able to send tickets lasted about 2 hours or so, and again was not their fault, but their third party SMTP provider show as having issues.  My issue with that is this third party SMTP provider also does "email campaigns" (aka SPAM) so the helpdesk risks having legitimate emails flagged as spam since its sent from the same email servers.  Its a bad choice in my opinion to use them as the SMTP provider.

8
A
Contributor
8 years ago
B
Contributor
bmercerContributor
posted in Archives - Freshdesk

Freshdesk unresponsive

I just moved our helpdesk to ladesk.  Done with Freshdesk, tickets being imported....

8
A
Contributor
8 years ago

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