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Replies posted by adam.feldman

5 Replies

R
Contributor
roberto_garciaContributor
posted in Archives - Freshdesk

Report: Load Analysis Color

It also took us some time to realize that.

1
A
Contributor
6 years ago
J
Contributor
jeremy.bellContributor
posted in Archives - Freshdesk

How to better navigate our canned responses

+1 we have over 700 canned responses and deal with the same complications.

10
M
Contributor
3 years ago
D
Contributor
d.nieuwendijkContributor
posted in Archives - Freshdesk

Language recognition fail: requestor notification in wrong language

Thank you for addressing this issue Sukanya. I am happy to hear that you guys have added this to your bug list. We have decided to keep on the notifications but this same issue has been causing problems with our customers too, especially since we have 8 different languages with specific email notifications.  I pray that you will fix this bug as soon as possible!

4
aravind.sundararajan
Skilled Expert
7 years ago
M
Contributor
marc.turnerContributor
posted in Archives - Freshdesk

"new" tickets that dont require a reply

We face the same issue with scenarios not counting as a reply. It really goes against anything I've seen in other systems.

10
J
Community Debut
7 years ago
P
Apprentice
pradeepApprentice
posted in Archives - Freshdesk

Duplicate tickets and delay in receiving emails

Over the last few weeks we are experiencing similar delays of up to 1 hour to receive a ticket in Freshdesk. We learned this while preparing our agents on new processes. And, the strange thing is that these emails were received in Gmail immediately. I do often see issues in the Freshdesk Status page about email delivery problems. As an hour can have a big impact on our SLA's and ability to test new processes, I would love to hear from Freshdesk about this. Thank you for posting about this Pradeep and James. I now know that we are not alone!

4
aravind.sundararajan
Skilled Expert
7 years ago

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