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Replies posted by cbull

2 Replies

N
Apprentice
nschimpfApprentice
posted in Archives - Freshdesk

Freshfone and Wireless headsets

Nicholas,Did you ever figure out a solution for why certain wireless headsets aren't working properly in FreshFone.  I have Logitech H820e and can make calls OUT of FF fine...but when customer calls in, they can hear me but I CAN NOT hear them.I need to figure this out ASAP or I guess I need to return and buy different headset.  Thanks

3
N
Apprentice
9 years ago
N
Apprentice
nschimpfApprentice
posted in Archives - Freshdesk

Freshfone and Wireless headsets

I just starting experiencing this same type issue myself.  I have a wireless Logitech H820e and when I make outgoing calls through FreshFone - I can hear the customer and they can hear me.  However, when I try to answer an INCOMING call, I can not hear the other end AT ALL...complete silence - but they are able to hear me.  I've checked all my sound settings and my phone works fine with GoToMeeting, Google Voice, Google Chat and outgoing FreshFone...but seriously need to figure out what's wrong with INCOMING calls soon.  

3
N
Apprentice
9 years ago

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