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Replies posted by jackman

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I
Contributor
info_10949Contributor
posted in Archives - Freshdesk

complaint : stop this unpaid branding/advertising for freshdesk

Dear Freshdesk,Got a couple of questions1. We afraid our emails sent through freshdesk will be blocked by receiver's server because of mismatching "From domain" and the actual freshdesk domain. I have set up SPF following your tutorial. But how can we verify that it's actually working?2. Is there a way to add DKIM as suggested by Google to further remove the via Freshdesk link? We don't mind Freshdesk advertise at the bottom of our emails, since we are on the sprout plan and it's absolutely fair. But the via freshdesk link does confuse customers. At least, let us know if this is even possible such that we won't waste time hunting for solutions. Please advice. Thank you!Jack

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aravind.sundararajan
Skilled Expert
6 years ago

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