Replies posted by tim_12851
Fixed it by using a newer version of PHP with a newer php_curl and most likely newer SSL libraries. So it seems based on both of our experience the answer for those who stumble upon this is generally "update whatever you're using as far as SSL libraries".
When it comes to this issue there are only three kinds of Freshdesk customers: those who are blissfully ignorant of this issue; those who are painfully aware of it and are are worried about their own customers becoming aware of it and are fearful that one day they will find out while all they while they keep their fingers crossed Freshdesk will get it fixed; and those who have had their customers find out and are now having to research alternatives. If a Freshdesk competitor (or the product Freshdesk copied) found out about this issue it could be a real Freshdesk-killer. Just directing some resources at this would result in a lot of existing customers being pleased (and retained.) Every time they announce a new feature or functional change and major issues like this remain unaddressed I just have to wonder if they care about the customer post-sale at all and feel that retention is important or if it's an attitude of "ha, got 'em". One can't help but have the impression that they
Quote "I can't tell the owner of the company that this is the case because he will want to leave Freshdesk immediately if he knew so I really hope this is resolved asap." I wonder how many of us are in the same boat, fearful that this fact will get out. It would undermine customer, agent, and management confidence in the product. Once that is gone people would be competitor bound. We get all these updates on all the wonderful new things Freshdesk is creating that sound good for marketing but meanwhile serious items like this remain untouched. That other helpdesk system that Freshdesk (and it's website) looks so similar to has extensive e-mail control including whitelist / blacklist facilities (I love the one where you can blacklist everything except your customer domains... it would cut down on all the Spam we get *daily* that creates tickets with malware/trojan payloads). How about copying some of their e-mail stuff too?
This has been an ongoing issue and there are other forum posts on this (along with a slew of tickets I'd imagine.) It really undermines trust in the system for both agents and customers (and Freshdesk subscribers) and I don't understand why they are not addressing this.
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.