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Replies posted by dan.tisone

2 Replies

F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Change the Order of Ticket Replies

I too have implemented this Freshplug and it does not do anything.  Has anyone gotten this to work?Dan

36
marcus.landgren
Community Debut
6 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Change the Order of Ticket Replies

I was given this code snippet to replace the above code.  It seems to work well and reorder the comments correctly <div id="reverse_ticket_replies_order"></div> <script type="text/javascript"> if(jQuery('body').hasClass('ticket_details')){ jQuery('#reverse_ticket_replies_order').closest('.widget').removeClass('widget'); jQuery(document).on("ticket_view_loaded",function(event,data){ jQuery('.redactor').insertAfter('#original_request'); }); jQuery(document).off('note_created note_updated activities_toggle ticket_view_loaded ticket_show_more sidebar_loaded'); function changeOrder(id){ var ID = []; jQuery('#' + id).find(".conversation").each(function(){ ID.push(jQuery(this).attr('data-timestamp')); }); ID = ID.sort().reverse(); jQuery(ID).each(function(i,item){ jQuery('#' + id).append(jQuery('[data-timestamp=' + item + ']')); }); } function

36
marcus.landgren
Community Debut
6 years ago

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