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Replies posted by zixia

4 Replies

B
Apprentice
barcraftApprentice
posted in Archives - Freshdesk

Reply Ticket via API

Did you try to create a new contact before you create note? Then your user will exist.After that, you can create note with the exist user_id.

15
F
Contributor
5 years ago
B
Apprentice
barcraftApprentice
posted in Archives - Freshdesk

Reply Ticket via API

@mats how about use ticket.reply?you can specify cc_emails when you send a reply.

15
F
Contributor
5 years ago
B
Apprentice
barcraftApprentice
posted in Archives - Freshdesk

Reply Ticket via API

api v2 is great.1. no more { helpdesk_ticket: .. } needed2. attachments[][resource] turn to attachments[] ... (why design like that in v1? )3. we can reply now!I updated my GasFreshdesk to v2, welcome to use it. (only work inside gas now)# GasFreshdesk - OO Class for Freshdesk API(v2) GasFreshdesk is a simple Freshdesk API Class for GAS(Google Apps Script). Github: https://github.com/zixia/gas-freshdesk var MyFreshdesk = new Freshdesk('https://domain.freshdesk.com', 'token') var ticket = new MyFreshdesk.Ticket({ description:'A description' , subject: 'A subject' , email: 'you@example.com' }) ticket.assign(9000658396) ticket.note({ body: 'Hi tom, Still Angry' , private: true }) ticket.reply({ body: 'Hi tom, Still Angry' , cc_emails: ['you@example.com'] }) ticket.setPriority(2) ticket.setStatus(2) ticket.del() ticket.restore() Logger.log('ticket #' + ticket.getId() + ' was set!')

15
F
Contributor
5 years ago
B
Apprentice
barcraftApprentice
posted in Archives - Freshdesk

Reply Ticket via API

+1 for this api. i'm looking forfward to see it release out.

15
F
Contributor
5 years ago

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