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Replies posted by vigneshwar.krishnamurthy

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webmaster_15688Contributor
posted in Archives - Freshdesk

Ticket Data Change Event for ticket_requester_info location

Hi Rafael,     If you want the fresh ticket data to be loaded everytime you navigate between the tickets, you can use the same code that you used with ticket_background location. You need not wait for the property loaded event. Make sure the code is encapsulated within app.activated.client.data.get("ticket").then(function(data) { //get new ticket data });

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5 years ago
W
Contributor
webmaster_15688Contributor
posted in Archives - Freshdesk

Ticket Data Change Event for ticket_requester_info location

Hi Rafael,    oops, that's unfortunate and it shouldn't happen that way. Just a quick question. Are you testing the apps locally with ?dev=true or you have published them as custom apps? Also in the above code encapsulate the app.activated within app.initialized.

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5 years ago
W
Contributor
webmaster_15688Contributor
posted in Archives - Freshdesk

Ticket Data Change Event for ticket_requester_info location

Sure, Rafael. Here is an example.app.initialized().then(function(_client) { client = _client; client.events.on('app.activated', function() { client.data.get("ticket") .then(function(data) { console.log("Ticket Data", data); }) .catch(function(e) { console.log('Exception - ', e); }); }); });

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5 years ago

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