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Replies posted by jake_13065

4 Replies

J
Apprentice
jason.sandbeckApprentice
posted in Archives - Freshdesk

Can I get the public Url thru the api?

Hi all,I had an answer from one of their support agents via email. Not sure if they have mentioned this publicly elsewhere. I haven't tried this yet, but it looks like this should be possible. Here's the email:------------------------- And yes, we can use the "Dispatch'r" and set up a rule such that the "public ticket URL" is populated in one of the custom ticket fields.  Once this is done, you can use APIs to pull this data.  I believe this helps.  Let me know if you need anything more from my side.  Waiting to hear from you.  Best Regards, Vignesh.C

21
J
Contributor
6 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Share Public Ticket URL

Same here, {{ticket.public_url}} inserts an empty string 

11
S
Community Debut
7 years ago
J
Apprentice
jason.sandbeckApprentice
posted in Archives - Freshdesk

Can I get the public Url thru the api?

Hi Rohit,I'd really like this feature. My use case is this:We have a web app where customers can view their orders. I'd like to display a list of tickets related to that order, and have clickable public links. SSO doesn't really work for this use case because more than one customer can view a single order in our app. So Customer#1 could create a ticket for the order and Customer#2 needs to be able to view the ticket too.Does that make sense? Any chance this feature can be implemented?

21
J
Contributor
6 years ago
J
Apprentice
jason.sandbeckApprentice
posted in Archives - Freshdesk

Can I get the public Url thru the api?

Hi Rohit,I'm very interested in this feature too. Here's my use case:We have a web application for managing customer orders.When a customer views an order in our web app, I would like to display a list of any support tickets relating to that order, and have them clickable as public links.We have SSO set up with our web app, but for a number of reasons public links would make things much easier. Reason #1 is that an order in our app may be associated with many customers, so a public link means that anyone viewing the order in our app can access the ticket, not just the person who created the ticket.Any chance this feature could be added? 

21
J
Contributor
6 years ago

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