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Replies posted by nathan_13098

2 Replies

N
Apprentice
nathan_13098Apprentice
posted in Archives - Freshdesk

Set user external_id fields

Hi thanks for your quick response. It looks like a custom field should work for me. I'm implementing a SSO integration with my SaaS application. I need a way to tie my app user to a freshdesk user. Currently I'm using my app's user's name and email address to authenticate, but since these are user configurable at my end it presents a security risk. If I store an identifier from my app in freshdesk that can not be modified by the user then I can ensure a user can only log in to their own freshdesk account. I'll use the solution you suggested. And thanks for your product offering sso and api access. Nathan

7
R
Contributor
8 years ago
N
Apprentice
nathan_13098Apprentice
posted in Archives - Freshdesk

Set user external_id fields

Hi Rashmi,A follow up question: through the API can I filter users by custom fields? I want to retrieve the freshdesk user associated with my application's user, so it would be good to retrieve only that user rather than the entire list of users.ThanksNathan

7
R
Contributor
8 years ago

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