Replies posted by jsuit
This new “look” is horrible. The bar on the left automatically collapses or expands based on my screen width, which makes it impossible to remember how I want to show it. Then the ticket listing itself is centered on my screen instead of left-justified, making it terribly clumsy for larger resolutions. The whole ticket system is now a mess in 2560x1600 or 4k resolutions. WTF, Freshworks? This is a disaster. Don’t mess with something that was working well. Please REVERSE this or give us the option to reverse it in our ticket systems.
I'm running into this issue again. Something changes weeks ago that broke agent notification for private notes. For example, I have a ticket submitted by a user, then as an agent I enter a private note and select to notify another agent. That other agent never receives the notice.
A recent change to FreshService broke your own App add-on “Toggle Note visibility to Public” as we can no longer have notes automatically Public by default. I removed the App, then reinstalled it, and it was working yesterday. Now today it’s not working again. Do you know why this was broken? We only use notes to update tickets for users and now we have another step of setting them to Public every time.
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