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Replies posted by dworza

3 Replies

D
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dworzaContributor
posted in Archives - Freshdesk

Create new ticket via ajax - response is positive, but no ticket was created

Oh, now it's finally clear! I've thought the whole time, that there has to be pair apiKey:apiKeyValue as another parameter in the http request. I paste the working code, in case anybody else would need it in the future. Thanks a lot for your help and patience Rohit.$scope.sendSupportMail =() -> user = userService.currentUser() data = '{ "helpdesk_ticket":{ "description":"'+$scope.description+'", "subject":"'+$scope.subject+'", "email":"'+user.get('email')+'", "priority":1, "status":2 } }' $.ajax url: 'https://myCompany.freshdesk.com/helpdesk/tickets.json' type: 'POST' contentType: "application/json; charset=utf-8" dataType: "json" data: data headers: 'Authorization': 'Basic ' + btoa('myAPIKey' + ':' + 'X')

6
D
Contributor
8 years ago
D
Contributor
dworzaContributor
posted in Archives - Freshdesk

Create new ticket via ajax - response is positive, but no ticket was created

Well the thing is, that I don't want to get authenticated via username+password, but with apikey only - that's it's purpose, isn't it? Is there such possibility to use for authentication apikey only, or do I always have to use username+password?

6
D
Contributor
8 years ago
D
Contributor
dworzaContributor
posted in Archives - Freshdesk

Create new ticket via ajax - response is positive, but no ticket was created

Dear Rohit, thanks for an useul link! I'm able to craete a ticket now, but only with usage of username+password. I'd like to use apikey because of the security reasons. Nevertheless I didn't find out, how to make it work with the apikey instead of username and passowrd. Any idea, how to edit the code to make it work?$scope.sendSupportMail =() -> data = '{ "helpdesk_ticket":{ "description":"Test description", "subject":"Test subject", "email":"john@doe.com", "priority":1, "status":2 } }' $.ajax url: 'https://mycompany.freshdesk.com/helpdesk/tickets.json' type: 'POST' contentType: "application/json; charset=utf-8" dataType: "json" APIkey: 'apikey' data: data headers: 'Authorization': 'Basic ' + btoa('username' + ':' + 'password') success: (data, textStatus, jqXHR) -> alert( 'Status: ' + jqXHR.status + ' ' + jqXHR.statusText + '. ' + 'Response: ' + jqXHR.responseText ) error:(jqXHR, tranStatus,

6
D
Contributor
8 years ago

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