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Replies posted by eric_13766

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F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Share Public Ticket URL

 For those having problems with the public URL not showing up, this is because the placeholder included in the current FreshPlug is out of date. At some point, the ticket URL placeholder changed from {{ticket.public_url}} to {{ticket.url}}.Here's the updated working FreshPlug code:<div id="sample_highrise_widget"> <h4 class='w-title'>Public Ticket URL</h4> <input readonly onclick="this.select()" value='{{ticket.url}}' class="text" /> </div> 

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