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Replies posted by lpardon

4 Replies

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Contributor
thanos.massiasContributor
posted in Archives - Freshdesk

Edit button in ticket toolbar

Is there anyway of removing the "SR" or "INC" within the URL as it stops ours working on FreshService (I know this was created for Freshdesk but I would love to implement it) Freshservice does also use {{ ticket.id }} but creates the above and not simply this which is how the default edit link works: Many thanks,Luke

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T
Contributor
7 years ago
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Contributor
dan.hollandsContributor
posted in Portal/Knowledge Base

Customer Portal Ideas?

@JessRodier - would you be happy to share the HTML? Our site is not public facing!

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G
Contributor
7 years ago
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jstlaurentContributor
posted in Portal/Knowledge Base

Freshservice for Facilities or HR? Advice?

Hi Jeff,We have used Freshservice for our IT Service Desk, Facilities/Fleet and HR departments. It has worked extremely well. Our staff have taken well to all of the portals and accessibility. We will shortly be introducing a gateway to all of them like the below. Let me know if you have any questions in particular. Luke

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A
Contributor
4 years ago
J
Contributor
jstlaurentContributor
posted in Portal/Knowledge Base

Freshservice for Facilities or HR? Advice?

Correct - we have separate instances for each department. We went down this route for one reason....The Dashboard features are not up to scratch currently. We didn't want to see any tickets from other departments on our Recent Activity feed, especially as we have the Dashboard set to auto-refresh on a large LCD on the wall - it could lead to confidential information being leaked.We have been told that this is being worked on, at which time we will look to merge all under one roof.Both departments are really enjoying working under Freshservice. Being able to look at records quickly using the great search functionality, plus the fact we have gotten rid of spreadsheets has been refreshing for the teams. Additionally, our staff have taken to self-service so much so that we saw an instant increase over email of over 30% of all new incidents going through the portals. In terms of missing functionality, HR would like to see a sort of...central document store but other than that, we have had

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A
Contributor
4 years ago

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