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Replies posted by michael.schulman

2 Replies

K
Apprentice
kumaravishekguptaApprentice
posted in Archives - Freshdesk

List all tickets without pagination

Hi Abhishek,I did some research on this a couple of weeks back. It seems that apart from using the export functionalityon the front-end, one is restricted to the API limit unless using pagination.Mike 

2
R
Contributor
8 years ago
M
Apprentice
michael.schulmanApprentice
posted in Archives - Freshdesk

Ability to specify optional fields/additional field attributes in the API endpoint

Thanks for your reply, Rohit.I've taken a look at the conversation properties in the V2 api and they don't seem at all similar to what I'm looking for - the additional information included when specifying "include=conversations" doesn't include the fields I've mentioned above. They relate to conversations within a ticket whilst I'm looking for the actual tickets properties.Is there a specific reason why the API doesn't cater for closed time, resolution status and first response? They seem to be really important in terms of reporting on ticket and agent performance.Thanks,Michael 

5
M
Community Debut
7 years ago

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