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Replies posted by shawn_14058

4 Replies

S
Contributor
shawn_14058Contributor
posted in Archives - Freshdesk

Apps don't work together

Ahh - I'll tell you what would be amazing - YES what you suggested, BUT the ability to set different scenarios... for example:If I choose a status "OPEN - Billable" - the timer starts and it's set to bill. If I choose a status "OPEN - Non-Billable" - it starts the timer but doesn't set it as billable. Currently, the app only lets you choose one option - and you can set various ticket status to react to that option - but you only get one. So for this to be useful as you suggest, it would have to all for multiple options. Make sense?Thanks - hopefully this could be done - as it would solve a few issues (not just what I'm talking about in this thread).

5
S
Contributor
5 years ago
S
Contributor
shawn_14058Contributor
posted in Archives - Freshdesk

Apps don't work together

Ideally, no... I'd like them to work together and leave the process fully automated. If that's not possible, then this would be a baby step in that direction, but doing it as you propose would open up the possibility for error.

5
S
Contributor
5 years ago
S
Contributor
selleckjContributor
posted in Archives - Freshdesk

Ctrl Click open ticket from a list should open ticket in new tab and LEAVE THE LIST I AM ON

I'm with Troy on this - still not fixed. CTRL-CLICK opens it still in the existing tab as well as a new tab - that's useless to me and beyond annoying.

11
aravind.sundararajan
Skilled Expert
5 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert
posted in Archives - Freshdesk

AMA with the Freshdesk team - May Edition

What are your plans for updating the PRIORITY fields?  Currently, we can't delete or modify the existing fields.  Plus, if we add new fields - we can't use certain rules against them (for example, in Supervisor - I can't create rules for HOURS SINCE MY NEW PRIORITY FIELD - I'm stuck with only using the original pre-canned priorities).I ask, and maybe it's more of a feature request elsewhere, but we were forced to create new open, closed, pending status fields so that we could have DUAL agents work a ticket.  The current default system did not allow for this.  That then created all sorts of other problems for us in that we've had to create new custom rules, new dispatcher rules and much more.Thanks.

23
aravind.sundararajan
Skilled Expert
5 years ago

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