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Replies posted by pieter_14199

3 Replies

K
Apprentice
ken_13977Apprentice
posted in Archives - Freshdesk

Custom logo not appearing on home page

Agree that the logo should appear even when not logged in.  The green SSL lock icon is great, but any customer might rightly hesitate to enter login credentials if the brand logo doesn't appear to reassure them that this is the real site. Interestingly this appears to happen even for Freshdesk's own brands, e.g. FreshSales.

9
aravind.sundararajan
Skilled Expert
7 years ago
K
Apprentice
ken_13977Apprentice
posted in Archives - Freshdesk

Custom logo not appearing on home page

This works, thanks!

9
aravind.sundararajan
Skilled Expert
7 years ago
L
Apprentice
Lars SkjønbergApprentice
posted in Portals, Emails & Other Channels

Freshdesk very long SPF record is a problem

@Freshworks I used the hint to `include fdspfus.freshemail.io`  and that reduced the total SPF lookups to less than 10.But evaluating the email header from emails sent via Freshdesk, it fails DKIM verification.  Specifically,  looks like Freshworks is returning an extra dot at the end of the hostname:  “mail-usn65.freshemail.io.” instead of “mail-usn65.freshemail.io” 1. entry (2. line): from mail-usn65.freshemail.io (mail-usn65.freshemail.io. [44.192.35.64]) by mx.google.com with ESMTPS id p20-20020a05622a13d400b003b9e7368d3csi8936549qtk.780.2023.02.28.12.55.09 for <xxxxxxxx@xxx.com> (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Tue, 28 Feb 2023 12:55:09 -0800 (PST) Sender (from): mail-usn65.freshemail.io Sender hostname: mail-usn65.freshemail.io. Warning: The sender (mail-usn65.freshemail.io) and the hostname (mail-usn65.freshemail.io.) determined by the mail server are different. Warning: The hostname of the sender is invalid (mail-usn65.fres

32
marialovely
Community Debut
29 days ago

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