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Replies posted by cbarone

2 Replies

T
Contributor
thanos.massiasContributor
posted in Archives - Freshdesk

When company is changed for a contact, old company name persists in existing tickets

I too found a duplicate company name. I changed the company name for the contact and then attempted to update each ticket created with the incorrect company name to the correct company name which I could not do. I had hoped to update the tickets then delete the incorrect company name from Freshdesk to prevent future entries. I'm also not sure what the results will be if I change the incorrect company to zzDoNotUse... Any insights or work arounds to this would be appreciated.

11
A
Community Debut
3 years ago
F
Apprentice
freshplugsApprentice
posted in Archives - Freshdesk

Change the Order of Ticket Replies

2nd Update Request -  I too am receiving requests to change our ticket response from ascending to descending order. I'm not a programmer and would appreciate learning of, hopefully, a easier way to implement this change. We are using the Estate plan. 

36
marcus.landgren
Community Debut
6 years ago

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