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Replies posted by isaac

2 Replies

R
Contributor
rinchContributor
posted in Archives - Freshdesk

How to prevent a bounce back loop?

I’m having the same problem, when a customer has an out of office auto reply set up then each auto reply generates a new ticket, and each ticket created confirmation that gets sent to the customer generates a customer auto reply and then the fox follows its tail. I think by gmail they only send an auto reply for the first email from a specific person that you get that day . Any solution?

16
I
Contributor
6 years ago
S
Contributor
sbeesonContributor
posted in Archives - Freshdesk

Please improve usability and responsiveness of autocomplete for requester field

Hi, Whenever I compose an email on my iPhone, outlook, Gmail, whatever, I would just start to type in the first few characters of the email address and the most frequently contacted email address would be auto completed. However with fresh desk it would give me a random user's email address, not necessarily a frequently contacted user. This is very frustrating. Can this be added in? Thanks Isaac 

4
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Contributor
6 years ago

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