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Replies posted by jmayhew

10 Replies

E
Contributor
eiren.smithContributor
posted in Archives - Freshdesk

Anyone parsing incoming and outgoing messages for a ticket?

Yes - we are doing this. Unfortunately, after extensive exploration of the API in addition to the available webhooks, we have resorted to: Observer rule watches for a change and executes a GET to our endpoint, providing the ticket number. Via the ticket number we retrieve every conversation and simply keep the last.  The API devs have demonstrated descending sort on some endpoints (ex: https://developer.freshdesk.com/api/#list_all_tickets), but not on conversations.

5
E
Contributor
6 years ago
E
Contributor
eiren.smithContributor
posted in Archives - Freshdesk

Anyone parsing incoming and outgoing messages for a ticket?

The endpoint on our side is simple node app, leveraging the Express package for initial reception and Request package to retrieve an array of all conversations.

5
E
Contributor
6 years ago
V
Apprentice
vishal.yadavApprentice
posted in Archives - Freshdesk

Add a note to ticket

It looks like you're doing a GET. New notes in a conversation are done with a POST. https://developer.freshdesk.com/api/#add_note_to_a_ticket

1
J
Contributor
6 years ago
S
Apprentice
simon.christianApprentice
posted in Archives - Freshdesk

Filtering tickets on API v2

Any advancement, more fields, sorting, etc on the filter tickets endpoint will be a big help. This is a very powerful new api addition!

20
W
Contributor
5 years ago
K
Contributor
keith_11877Contributor
posted in Archives - Freshdesk

Access to Tags via API

Agreed, any of the three following options would be valuable on this programmatic access to tags: Allow the filter tickets endpoint to return more than 300 total results (10 pages max * 30 objects per page).  Allow the option to embed the tags (consuming some API budget). Include the tags as part of the list all tickets endpoint.

19
aravind.sundararajan
Skilled Expert
5 years ago
D
Apprentice
degeta10Apprentice
posted in Archives - Freshdesk

How to add our own node app to freshdesk app

Paste your code here?

1
J
Contributor
6 years ago
K
Contributor
keith_11877Contributor
posted in Archives - Freshdesk

Access to Tags via API

As I feel confident that any of the following options from my previous post would resolve this, I'll post it again:Agreed, any of the three following options would be valuable on this programmatic access to tags:Allow the filter tickets endpoint to return more than 300 total results (10 pages max * 30 objects per page). Allow the option to embed the tags (consuming some API budget).Include the tags as part of the list all tickets endpoint.

19
aravind.sundararajan
Skilled Expert
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Fetch coversation without limit

Just loop through all of the pages in your app. Response pagination is pretty common.

4
aravind.sundararajan
Skilled Expert
5 years ago
B
Apprentice
barrieApprentice
posted in Archives - Freshdesk

Dashboard Stats get from API

Regarding a limit per page:Page through the responses using your app. Paginated responses are common in modern APIs.

2
B
Apprentice
5 years ago
Z
Contributor
zain.textpressContributor
posted in Archives - Freshdesk

Fetch coversation without limit

There's a few different ways, but here's a simple one:1. Hit the endpoint with pageNumber=12. If the response has a length = 30, hit the endpoint with pageNumber++3. If the response has a length < 30, stop.

4
aravind.sundararajan
Skilled Expert
5 years ago

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