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Replies posted by khaled.mo.wagdy

2 Replies

J
Apprentice
joelApprentice
posted in API and Webhooks

Set Requester in FreshWidget

Just figured it out, you have to include the parameters in the URL    <iframe title="Feedback Form" class="freshwidget-embedded-form" id="freshwidget-embedded-form" src="https://7esba.freshdesk.com/widgets/feedback_widget/new?&widgetType=embedded&screenshot=no&helpdesk_ticket[requester]=myusersemail%40domain.com" scrolling="no" height="500px" width="100%" frameborder="0" > </iframe>   note the   &helpdesk_ticket[requester]=myusersemail%40domain.com  

11
K
Community Manager
4 years ago
J
Apprentice
joelApprentice
posted in API and Webhooks

Set Requester in FreshWidget

How does this work for the embedded widget?! In the article you mentioned here it shows how to setup the popup widget and uses the below code. However the embedded widget does not have FreshWidget.init script but only uses iFrame! How do we do the same for Embedded widget??   <script type="text/javascript"> FreshWidget.init("", {"queryString": "&helpdesk_ticket[requester]={{user.email}} &helpdesk_ticket[subject]={{user.subject}} &helpdesk_ticket[custom_field][phone_number]={{user.phone}} &helpdesk_ticket[custom_field][product_id]={{helpdesk.product}}", "widgetType": "popup", "buttonType": "text", "buttonText": "Support", "buttonColor": "white", "buttonBg": "#338700", "alignment": "4", "offset": "235px", "formHeight": "500px", "url": "http://<yourcompany>.freshdesk.com"} ); </script>  

11
K
Community Manager
4 years ago

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