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Replies posted by carmela

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C
Apprentice
carmelaApprentice
posted in Archives - Freshdesk

Third-Party Canned Form App

Hi Ciaran,I've scouted a few different apps and out of the bunch, found JotForm. It is unbelievably easy to use and in addition to being much more user-friendly than the others, is  more affordable. The only downside, currently, is that FreshDesk and JotForm aren't designed to integrate with each other. In the meantime, I'm using a third-party app called Automate.io to connect them - which is free, FYI. If you aren't interested in creating triggers or webhooks to pull data from your forms into FreshDesk, then you don't have to worry about integrating them. I specifically wanted to eliminate the manual process of collecting information from our customized forms and updating tickets/contacts in FreshDesk so the integration was a must. Hope they come up with something soon because it's worth it!

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C
Apprentice
4 years ago

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