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Replies posted by d.de.wit_17447

2 Replies

aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Your ticketing experience just got 'refreshed'!

Using color to visually distinguish between customer and agent replies is cool, but the ticket page would become insanely more useful if you'd collapse the previous conversation within customer replies. As requested by someone else before: https://support.freshdesk.com/support/discussions/topics/20090. Especially for longer conversations this would be really helpful. 

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Top Contributor
5 years ago
aravind.sundararajan
Skilled Expert
aravind.sundararajanSkilled Expert

Your ticketing experience just got 'refreshed'!

@Aravind: flipping the order of the replies would help a bit, but collapsing within replies would still be better. That would make it easier to read back a conversation, especcialy when the conversation is not linear (eg multiple people are involved, replying to different messages).

3331
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Top Contributor
5 years ago

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