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Replies posted by prithi.pillay

2 Replies

J
Contributor
jstlaurentContributor
posted in Portal/Knowledge Base

Freshservice for Facilities or HR? Advice?

Wondering if any other customers have used a single instance of Freshservice and implemented for different depts?One issue we have is that we can't limit agents to view certain areas as an agent, and be treated as requester for other areas. For example, our Facilities team would like to be able to track Service Requests raised for facilities, however  still be able to the log IT tickets like a standard requestor and not see all the IT internal fields etc.The other issue is that we can only have one Category, whereas we would like to be able to apply different categories for different dept support portals.

10
A
Contributor
4 years ago
L
Apprentice
luke.mackenzieApprentice
posted in Portal/Knowledge Base

Live chat on freshservice portal

Would be interested in testing this function as well.

3
T
Community Debut
4 years ago

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