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Replies posted by kyla

4 Replies

K
Contributor
kylaContributor
posted in Automations and Workflows

Private notes emailed to customer when ticket is resolved

The option for Requester notifications > Agent Solves the Ticket is turned off.I checked the template anyway, and there's no placeholder in the body of the email where it's including the text from the private note.

5
aravind.sundararajan
Skilled Expert
5 years ago
K
Contributor
kylaContributor
posted in Automations and Workflows

Private notes emailed to customer when ticket is resolved

Yes found the culprit in observer rules. Thanks very much.

5
aravind.sundararajan
Skilled Expert
5 years ago
sajesh.krishnadas
Contributor
sajesh.krishnadasContributor

Launching the All-new Knowledge Base

Please enable this for my account, thanks

208236
sajesh.krishnadas
Contributor
3 years ago
K
Contributor
kylaContributor
posted in Archives - Freshdesk

Workflowmax app - server error

This error is back again, when clicking on either Log time or Sync existing time.

2
K
Contributor
3 years ago

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