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Replies posted by shane.p

2 Replies

D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

Thanks for the tip Anthony. None of those features you mentioned are needed by our site, I'll look into Teamworks Desk next week. 

25
J
Contributor
4 years ago
D
Contributor
david.suggContributor
posted in Archives - Freshdesk

Mint Experience Issues

The forced switchover to Mint has significantly impacted our techs ability to respond to issues in a timely manner. The new interface is so crowded and visually unappealing that our techs report spending more time hunting down the controls they wish to use than actually using the controls. This is bad UI design and will not be solved by incremental 'optimization'. Performance is ridiculously slow, page elements such as the Filters box often load significantly slower than the rest of the page, or not at all in some cases. While obviously designed for mobile view, no tablet or phone currently on the market has the processing power to make this abomination of an interface snappy, or even responsive. Additionally, redesigning for mobile is beyond ridiculous as I don't know a single support tech who prefers mobile text entry over desktop for ticket responses beyond a single sentence. Completely wiped out our corporate branding and we don't have the time nor the interest in redesigning it ye

25
J
Contributor
4 years ago

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