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Replies posted by markco

3 Replies

H
Apprentice
helpdesk_17561Apprentice
posted in Archives - Freshdesk

Invalid Signature on SAML Response

Can anyone tell me how to fix the error "Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response" when using Google as IDP + Freshdesk as SP?Seem everyone got this problem, but no one can post the solution.Thanks.

4
M
Community Debut
5 years ago
P
Apprentice
premyslaw.splawinskiApprentice
posted in Archives - Freshdesk

Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response

Can anyone tell me how to fix when I have the same error: "Login was unsuccessful! - Validation Failed : Invalid Signature on SAML Response".I am using G suite as IDP and Freshdesk as SP.Thanks.

3
O
Community Debut
5 years ago
H
Apprentice
helpdesk_17561Apprentice
posted in Archives - Freshdesk

Invalid Signature on SAML Response

At freshdesk [Admin] page, [Single Sign On (SSO)] section, DO NOT paste X509 cert file, you need to paste the "fingerprint" of X509 cert.Use following command to view the fingerprint of your X509 cert file (download from Google).Ref: https://knowledge.digicert.com/solution/SO28771.html----------------------openssl x509 -noout -fingerprint -sha256 -inform pem -in GoogleIDPCertificate-[your_domain].pem----------------------then you will see the fingerprint of X509 cert file, like this: SHA256 Fingerprint=44:22:XX:XX:XX:66:XX:9B:XX:32:XX:9B:XX:44:YY:DA:YY:69:ZZ:XX:YY:ZZ:00:99:88:77:D6:E5:D4:XX:YY:ZZ Paste the fingerprint value to "Security Certificate Fingerprint".

4
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Community Debut
5 years ago

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